Quality goods purchased online may be returned within 14 (fourteen) days from the date the goods are delivered to the customer.
When returning goods, the following conditions must be met
- The returned item must be in its original, undamaged packaging.
- The item must not be damaged by the customer.
- The item must be unused and in resalable condition (including intact labels, protective seals/film, etc.).
- The returned item must be complete as received — any free gifts included with the purchase must also be returned.
If the conditions listed above are met, please email us at info@moar.lt to let us know you would like to return an item. In your email, please include: the quantity of items you are returning, the reason for the return, and your bank account number (you can find it on the VAT invoice you received by email).
Once we receive your request, we will contact you within 2 working days to confirm the return details.
If goods are returned through no fault of the Seller, return shipping costs are not reimbursed to the Buyer.
You can return the goods to us using whichever method is most convenient for you:
You can return items to our office in Kaunas: Kęstučio g. 19-12, Kaunas. Or via courier to: MB Moar Group, K. Būgos g. 66-1, 44230 Kaunas, tel. +370 655 56037.
Or via a DPD or LP Express parcel locker at: Jonavos g. 3, Kaunas (IKI – Lituanica), tel. +370 605 27092.
Once we receive the item and confirm it is unused, we will refund the payment within 5 working days to the payer’s bank account (or, if that is not possible, to the account provided in the return form). Returns of faulty goods are handled in accordance with the Lithuanian Minister of Economy Order of 29 June 2001 No. 217 approving the Rules for the Return and Exchange of Goods.
Please note that in the event of a dispute, customers should first contact the seller. If the dispute cannot be resolved, you have the right to submit a complaint via the EU Online Dispute Resolution platform: https://webgate.ec.europa.eu
